Shipping Policy

This Shipping Policy outlines the terms and conditions regarding the delivery of orders placed through the website operated by Mamamia Secret Resources.

By placing an order on our website, you agree to the terms stated in this policy.

Order Processing

All orders will be processed after full payment has been successfully received.

Orders are typically processed within 1 to 3 working days, excluding weekends and public holidays.

Once the order has been processed and shipped, customers will receive a shipping confirmation along with a tracking number.

Delivery Time

Estimated delivery times are as follows:

  • West Malaysia: 2 – 4 working days

  • East Malaysia: 3 – 7 working days

Delivery times are estimates and may vary depending on courier services, location, weather conditions, or peak seasons.

Mamamia Secret Resources shall not be held responsible for delays caused by courier service providers.

Courier Services

We use trusted courier service providers to deliver orders safely to customers.

Courier services may vary depending on availability and delivery location.

Shipping Charges

Shipping fees will be calculated during checkout and will be displayed before payment is completed.

Shipping charges may vary depending on the delivery location and order size.

Tracking Information

Once your order has been shipped, a tracking number will be provided so that you can track the delivery status of your parcel.

Customers are responsible for monitoring the tracking updates provided by the courier service.

Failed Delivery

If delivery fails due to incorrect address information provided by the customer or if the parcel is unclaimed, the customer may be required to bear the cost of re-delivery.

Customers are advised to ensure that all shipping information is correct before completing the order.

Company Information

Mamamia Secret Resources
Company Registration No.: 201703089024 (002630464-D)

Registered Address:
G-10, Saville @ Melawati
Jalan Kolam Air
53100 Kuala Lumpur
Wilayah Persekutuan

Contact Person: Mia
Phone: 019-2243434
Email: abayadressbymia@gmail.com