Return & Refund Policy

This Return & Refund Policy applies to all purchases made through the website operated by Mamamia Secret Resources.

By placing an order on our website, you agree to the terms stated in this policy.

Return & Refund Eligibility

Customers may request a return or refund only under the following circumstances:

  • The item received is defective or damaged

  • The item received is incorrect (different from the order placed)

Any request for return or refund must be made within three (3) days from the date the item is received.

Requests made after three (3) days from the delivery date will not be accepted under any circumstances.

Non-Returnable Items

Returns or refunds will not be accepted under the following situations:

  • Requests made after three (3) days of receiving the item

  • Items that have been worn, washed, altered, or used

  • Items that are damaged due to customer misuse

  • Items purchased during promotional or clearance sales (unless defective)

All returned items must be in their original condition, unused, and with original packaging.

Return Request Process

To request a return or report an issue, customers must contact our support team within three (3) days of receiving the parcel and provide the following:

  • Order number

  • Clear photos of the item received

  • Description of the issue

Our team will review the request and provide further instructions if the return is approved.

Refund Process

If the return request is approved, refunds will be processed using the original payment method used during purchase.

Refund processing may take approximately 5 to 7 working days, depending on the payment provider or bank processing time.

Return Shipping

Return shipping arrangements will be determined after the return request has been reviewed and approved.

Customers may be required to cover the return shipping cost depending on the circumstances of the return.

Company Information

Mamamia Secret Resources
Company Registration No.: 201703089024 (002630464-D)

Registered Address:
G-10, Saville @ Melawati
Jalan Kolam Air
53100 Kuala Lumpur
Wilayah Persekutuan

Contact Person: Mia
Phone: 019-2243434
Email: abayadressbymia@gmail.com